ITIL foundation

ITIL foundation

Details

Author(s)
AXELOS
Format
Paperback | 212 pages
Dimensions
213.36 x 280 x 12.7mm | 725.75g
Publication date
04 Feb 2020
Publisher
TSO
Publication City/Country
London, United Kingdom
Language
English
Edition Statement
ITIL 4 edition
Illustrations note
figs, tables
ISBN10
0113316070
ISBN13
9780113316076
Bestsellers rank
104,100

Description

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.


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